Terms of Service

These Terms govern all fulfilment, warehousing, and related logistics offered by H&S E-commerce LTD (“we”, “us”, “our”). By onboarding, you (“Client”) agree to the latest version published on this page.

• “Services” include receiving, storage, pick & pack, kitting, labelling, carrier hand-off, returns, and value-added projects agreed in writing.
• “Inventory” refers to any product, packaging, or branded material you place within our facilities.
• “Business Day” means Monday to Friday, excluding UK public holidays.

Partnerships thrive when both sides are aligned. To keep fulfilment predictable, we need timely information and compliant inventory.

• Provide accurate SKUs, barcodes, and packaging instructions at least 48h before stock arrives.
• Maintain insurance coverage for your goods. Our insurance covers facilities, not product value unless agreed.
• Keep your payment methods up to date and pay undisputed invoices within the agreed terms.

We issue invoices monthly in GBP. Custom payment schedules can be arranged for enterprise programs.

• Storage, handling, courier labels, and professional services are itemised on every statement.
• Late payments accrue 4% above Bank of England base rate. Persistent non-payment may pause services.
• Disputes must be raised within 10 Business Days of invoice receipt with supporting evidence.

We operate under UKWA-style limitations unless a bespoke liability addendum is signed.

• Our total liability for any claim is capped at the fees paid in the previous 3 months.
• We are not liable for consequential loss, lost profits, or carrier performance once handover is complete.
• Claims for damaged or missing goods must be logged within 7 days of occurrence.

Unless stated otherwise, Services renew on a rolling 12-month basis with 90 days’ termination notice.

• Either party may terminate for convenience with written notice and settlement of outstanding balances.
• We may suspend Services for material breach, fraudulent activity, or safety concerns.
• Upon termination we’ll coordinate exit-stock counts and courier collections within 10 Business Days.