Privacy & data protection

We only collect information that helps us offer fulfilment, logistics, and support services to your business.

• Account data such as contact names, job titles, phone numbers, and billing information that you share when requesting a quote or signing a service agreement.
• Operational data generated by integrations with your e-commerce platforms or WMS (order IDs, SKU references, shipment details, and performance metrics).
• Communication data from emails, chats, calls, or forms so we can follow up on support requests and keep an audit trail.

Every data point has a clear business purpose. We do not sell data and we avoid unnecessary processing.

• To provide and improve warehousing, pick & pack, kitting, and courier management services you subscribe to.
• To deliver proactive support, onboarding, and training, including sharing critical service updates.
• To meet contractual obligations, invoicing, fraud prevention, and to maintain accurate internal reporting.

We document retention periods and continuously review what we store. When a record is no longer required, it is securely deleted or anonymised.

• Commercial & tax records: kept for up to 7 years to meet HMRC obligations.
• Operational system logs: retained between 12 and 24 months depending on the integration.
• Marketing preferences: refreshed every 24 months or sooner if you opt out.

We work with carefully vetted technology and logistics partners. Each partner signs strict data processing agreements.

• Technology vendors that power our WMS, analytics dashboards, and customer support tools.
• Freight, carrier, and customs agents involved in fulfilling your orders or receiving inventory.
• Professional advisors (legal, compliance, auditors) when legally required and under confidentiality.